Author: Richard Coppens, CEO at Group 2000
The COVID-19 virus spreads across the globe in high speed. Many national and regional governments have taken precautionary measures or are preparing them to slow down further spread. The severity of these measures increase at the same time.
As your architects in safety and intelligence, we expect you’ll have questions regarding the continuity of our services and the safety of our employees.
Group 2000 solutions are unaffected and will continue to operate 24 x 7 x 365.
Our customer service hours will remain unchanged from 9:00 am to 5:00 pm CE(S)T, Monday through Friday, excluding official Dutch holidays.
Our customer support team will continue to provide the same professional service to you while our product development teams continue to develop new features and functionalities.
HEALTH AND SAFETY FIRST
Group 2000 is actively monitoring information regarding COVID-19 as news is published by the World Health Organization, Dutch Ministry of Health, Welfare and Sport and the Dutch National Institute for Public Health and the Environment.
To keep our employees and customers healthy and safe, we have been taking precautionary measures in the last weeks, including measures at our office and restrictions on travel. As of Monday 16 March, national and international travel has been further restricted to essential meetings only.
External meetings will be replaced by remote meetings as much as possible with the use of technology, for example video conferencing. This measure applies at least until 1 April.
We are fully prepared, if needed, to transition to remote work. Rest assure, this will not affect the continuity of our service in any way.
Group 2000 takes every precaution to keep you, your employees, and your loved ones healthy and safe until this pandemic has passed. We encourage everyone to follow precautionary measures communicated by public health authorities. At the same time, we will continue to support and service you to the best of our ability.