Group 2000 is a professional company for legal compliance, resilient and smart networks. We contribute by creating intelligent security solutions for law enforcement, intelligence agencies, telecom providers and internet service providers. Today we are present in more than 40 countries divided over all continents.
Our Almelo-based Customer Care department is looking for a talented Customer Support Engineer who has knowledge in Linux and is equipped with good communication skills.
The Customer Care team is responsible for the support of our customers. We help monitor systems and perform regular health checks. We help our customers worldwide when they face problems or technical failures in equipment and systems for the Group 2000 products covering mainly the following domains: LIMA Lawful Intercept, LIMA Data Retention, LIMA Network Protect and LIMA Cell Monitor.
The Customer Care team contributes towards continual improvement processes within the context of Maintenance & Support and the SLA contracts. Client satisfaction levels are upheld as a result of maintaining and managing the products and services by achieving, and preferably exceeding, the service levels agreed with our clients.
Good to Know
In today’s society Group 2000 takes a pivotal role when it comes to safety and intelligence. As a cyber tech company we enable governments, intelligence agencies and telecommunication operators to collect the right data. We are always on the look-out for the next chapter when it comes to new techniques for our customers. For our customers and employees we co-create, we innovate, we differentiate in an ever-changing world.
Do you want to become a member of our Group 2000 family? For more information or in case you have any further questions, please do not hesitate to contact our HR Manager Mrs. Fleur Knuif-Witkop by mail: jobs@group2000.com or phone: +31 (0)546 482 400.
Before employment, you will need to provide Group 2000 with a Certificate of Conduct (VOG). A personal screening can also be a part of the job application.
Please do not make use of this vacancy as an acquisition opportunity.
Join us as a Customer Support Engineer! Simply fill out the form, and we’ll be in touch with you shortly.