Location: Almelo, The Netherlands
Department: Team Roadmap
Deployment: 32-40 hours per week

Group 2000 is a professional company for legal compliance, resilient and smart networks. We contribute by creating intelligent security solutions for law enforcement, intelligence agencies, telecom providers and internet service providers. Today we are present in more than 40 countries divided over all continents.

Our Almelo-based Customer Care department is looking for a talented Customer Support Engineer who has knowledge in Linux and is equipped with good communication skills.

The Customer Care team is responsible for the support of our customers. We help monitor systems and perform regular health checks. We help our customers worldwide when they face problems or technical failures in equipment and systems for the Group 2000 products covering mainly the following domains: LIMA Lawful Intercept, LIMA Data Retention, LIMA Network Protect and LIMA Cell Monitor. More detailed information with regards to our LIMA products can be found on our website http://www.group2000.com.

The Customer Care team contributes towards continual improvement processes within the context of Maintenance & Support and the SLA contracts. Client satisfaction levels are upheld as a result of maintaining and managing the products and services by achieving, and preferably exceeding, the service levels agreed with our clients.

Your main tasks

  • Provides 2nd and 3rd line support;
  • Deep dives into problems to guide the team in tackling complex technical issues reported by the customer;
  • Carries out project’s software and configuration changes both O.S. and Group 2000 software related, including planned nocturnal activities;
  • Initiates improvements to improve support and monitoring of the systems.

Job requirements & skills

  • Professional Education (Information Technology/Computer Science (ICT & IT Service Management);
  • Hands-on mentality with a can-do approach;
  • Good analytical skills, enjoys problem-solving and is a great troubleshooter;
  • 1 to 5 years of work experience in operating and maintaining enterprise Linux environments;
  • Fluent in Dutch and English (both verbal and written);
  • Linux (RHEL9/CentOS7/Ubuntu);
  • Experience with configuration management tools (such as Ansible & SaltStack);
  • Experience with scripting;
  • Alibility to travel to customer on planned and occasionally ad-hoc bases;
  • The role is part of the on-call rotary for the 24×7 customer support function.

Advantages

  • Market standard monitoring software (such as Nagios);
  • Networking certification (CCNA, CCDA or CCNP or CCDP);
  • SQL (PostgreSQL);
  • Containers (Docker);
  • Operating/maintaining Apache Cassandra;
  • ITIL and similar IT management frameworks;
  • Experience with configuration management tools (Puppet & Chef);
  • RAN (Radio Access Networks) infrastructures (2G, 3G, 4G and 5G).

Good to know

  • Before employment, you will need to provide Group 2000 with a Certificate of Conduct (VOG). A personal screening can also be a part of the job application.

Our offer

  • In addition to salary, you also receive 31 vacation days, annual performance-based company bonus, healthcare compensation, travel or homework compensation, commuting arrangements, pension plan, training possibilities and more. Working from home is also one of the possibilities (maximum of 2 days per week);
  • We plan various fun initiatives and activities, such as staff parties, team outings, Friday afternoon drinks and outings of the activities committee;
  • A great working environment within an inspiring company.

Application

Do you want to become a member of our Group 2000 family? For more information or in case you have any further questions, please do not hesitate to contact our HR Manager Mrs. Fleur Knuif-Witkop by mail: jobs@group2000.com or phone: +31 (0)546 482 400.

Please do not make use of this vacancy as an acquisition opportunity.

About us

In today’s society Group 2000 takes a pivotal role when it comes to safety and intelligence. As a cyber tech company, we enable governments, intelligence agencies and telecommunication operators to collect the right data. We are always on the look-out for the next chapter when it comes to new techniques for our customers. For our customers and employees we co-create, we innovate, we differentiate in an ever-changing world.