Customer Support Engineer (F/M)

Group 2000 is a professional company for legal compliance, resilient and smart networks. We contribute by creating intelligent security solutions for law enforcement, intelligence agencies, telecom providers, and internet service providers. Today we are present in more than 40 countries divided over all continents.

Our Almelo-based Customer Care department is looking for a talented Customer Support Engineer who has knowledge in Linux and is equipped with good communication skills.

The Customer Care team is responsible for the support of our customers. We help monitor systems and perform regular health checks. We help our customers worldwide when they face problems or technical failures in equipment and systems for the Group 2000 products covering mainly the following domains: LIMA Lawful Intercept, LIMA Data Retention, LIMA Network Protect, and LIMA Cell Monitor. More detailed information with regards to our LIMA products can be found on this website.

The Customer Care team contributes towards continual improvement processes within the context of Maintenance & Support and the SLA contracts. Client satisfaction levels are upheld as a result of maintaining and managing the products and services by achieving, and preferably exceeding, the service levels agreed with our clients.

In today’s society Group 2000 takes a pivotal role when it comes to safety and intelligence. As a cyber tech company we enable governments, intelligence agencies, and telecommunication operators to collect the right data. We are always on the lookout for the next chapter when it comes to new techniques for our customers. For our customers and employees we co-create, we innovate, we differentiate in an ever-changing world.

• Provides 1^st and 2^nd line support;
• Deep dives into complex problems together with the team in order to tackle technical issues reported by the customer;
• Initiates improvements in order to improve support and monitoring of the systems.

• Higher Professional Education level (Informatics/Computer Science (HBO-ICT & IT Service Management);
• 1 to 5 years of work experience in operating and maintaining enterprise Linux environments;
• Good analytical skills, enjoys problem-solving, and is a great troubleshooter;
• Fluent in Dutch and English (both verbal and written);
• Linux (RHEL/CentOS);
• Experience with configuration management tools (such as Ansible, Puppet, SaltStack, Chef);
• Experience with Bash scripting.

• Market standard monitoring software (such as Nagios);
• Networking (TCP/IP);
• SQL (PostgreSQL/Oracle);
• Containers (Docker);
• Operating/maintaining Apache Cassandra;
• ITIL and similar IT management frameworks;
• RAN (Radio Access Networks) infrastructures (2G, 3G, 4G and 5G).

• You are willing to travel abroad at the most a couple of times a year;
• Planned 24/7 call-out service is part of the job (every 5 weeks), handling on average less than 1 call per duty.

• In addition to salary, you also receive holiday pay, 25 vacation days, annual performance-based company bonus, healthcare compensation, travel or homework compensation, commuting arrangements, laptop, pension plan, training possibilities, and more. Working from home is also one of the possibilities (maximum of 2 days).
• We plan various fun initiatives and activities, such as staff parties, team outings, Friday afternoon drinks, and outings of the activities committee.
• A great working environment within an inspiring company.

Do you want to become a member of our Group 2000 family? For more information or in case you have any further questions, please do not hesitate to contact our HR Manager Mrs. Fleur Knuif-Witkop by mail: jobs@group2000.com or phone: +31 (0)546 482 400.
Before employment, you will need to provide Group 2000 with a Certificate of Conduct (VOG). A personal screening can also be a part of the job application.

Please do not make use of this vacancy as an acquisition opportunity.