Location: Almelo, The Netherlands
Department: Customer Support
Deployment: 32-40 hours per week

Group 2000 is a professional partner for legal compliance, resilient and smart networks. We contribute by creating intelligent security solutions for law enforcement, intelligence agencies, telecom providers, and internet service providers. Today we are present in more than 35 countries divided over all continents.

Our Almelo-based Customer Support department is looking for a talented Linux Support Engineer. We are no normal support desk. We average two new incidents per day with a team of five engineers, our tickets are considered technical in-depth and require an analytical skillset and a persevered mindset.

The Customer Support department contributes towards continual improvement processes within the context of Maintenance & Support and the given SLA contracts for all of our LIMA products. Customer satisfaction levels are upheld as a result of maintaining and managing the products and services by achieving, and exceeding, the service levels.

About us

In today’s society Group 2000 takes a pivotal role when it comes to safety and intelligence. As a cyber tech company we enable governments, intelligence agencies and telecommunication operators to collect the right data. We are always on the look-out for the next chapter when it comes to new techniques for our customers. For our customers and employees we co-create, we innovate, we differentiate in an ever-changing world.

Your main tasks

  • Provides 1st and 2nd line support;
  • Deep dives into complex problems together with the team in order to tackle technical issues reported by the customer;
  • Carries out small projects and changes, including planned nocturnal activities;
  • Initiates improvements in order to improve support and monitoring of the systems.

Job requirements & skills

  • Higher Professional Education level (Informatics/Computer Science (HBO-ICT & IT Service Management);
  • 1 to 5 years of work experience in operating and maintaining enterprise Linux environments;
  • Good analytical skills enjoys problem-solving, and is a great troubleshooter;
  • Fluent in Dutch and English (both verbal and written);
  • Linux (RHEL/CentOS);
  • Experience with configuration management tools (such as Ansible, Puppet, SaltStack, Chef);
  • Experience with Bash scripting.

Advantages

  • Market standard monitoring software (such as Nagios);
  • Networking (TCP/IP);
  • SQL (PostgreSQL/Oracle);
  • Containers (Docker);
  • Operating/maintaining Apache Cassandra;
  • ITIL and similar IT management frameworks;
  • RAN (Radio Access Networks) infrastructures (2G, 3G, 4G, and 5G).

Good to know

  • You are willing to travel abroad at the most a couple of times a year;
  • Planned 24/7 call out service is part of the job (every 5 weeks), handling on average less than 1 call per duty;
  • Roll-out activities (e.g. updates new s/w) can take place out of office hours, on average 4 times a year.

Our offer

  • In addition to salary, you also receive holiday pay, 25 vacation days, annual performance-based company bonus, commuting arrangements, work telephone, and laptop, pension plan, training possibilities, and more. Working from home is also one of the possibilities;
  • We plan various fun initiatives and activities, such as staff parties, team outings, Friday afternoon drinks (bitterballen included), and outings of the activities committee;
  • A great working environment within an inspiring company.

Application

Do you want to become a member of our Group 2000 family?

For more information or in case you have any further questions, please do not hesitate to contact our HR Manager Mrs. Fleur Knuif-Witkop by mail: jobs@group2000.com or phone: +31 (0)546 482 400. For direct applications, you can send Mrs. Fleur Knuif-Witkop an e-mail as well with a brief application letter and your resume.

Before employment, you will need to provide Group 2000 with a Certificate of Conduct (VOG). A personal screening can also be a part of the job application.

Please, do not make use of this vacancy as an acquisition opportunity.